<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=411399263408590&amp;ev=PageView&amp;noscript=1">
Explore Products & Pricing
Menu
Get Started
Schedule a Call

Customer Success Careers

Customer Implementation Specialist (all levels)

What You’ll Be Doing:
  • Working with a smart, ambitious, and helpful sales and marketing team to address the needs of high value prospects and move them through a sales pipeline.
  • Collaborating with a 
  •   Serving as a humble, helpful concierge and first point of contact for inbound inquiries via chat, email, phone and forms.
  •   Anticipating the needs of prospective customers & educating them on IdeaRoom offers & services.
  •   Maintaining a self-starter attitude while designing new outreach strategies for lead generation.
  •   Supporting senior sales agents in the creation of deals, execution of contracts & other customer needs.
What We’ll Expect From You:
  • Bring a consultative mindset - you’re an advocate for our customers and value relationships with them through responsiveness and effective communication.
  • A natural sense of curiosity to learn and improve yourself as well as the capabilities of the team.
  • Ability to learn and implement new technical skills quickly.
  • Demonstrate proficiency working within spreadsheets.
  • A tolerance for “failing fast” which means the ability to try something, possibly fail, learn from the experience, and apply that learning in the future.
  • Consistently demonstrate commitment to the Implementation and Customer Success team as a whole, demonstrating accountability and flexibility.

Customer Support Specialist (all levels)

What You’ll Be Doing:
  • Working with an amazing team of smart, curious, and helpful Support specialists, within the larger Customer Success (CS) team, as you assist customers in finding success with our products.  
  • Managing the Support ticket queue by researching solutions and communicating with customers over email and phone.  
  • Working with a suite of tools for Support and CS including Zendesk, Amazon Web services, Cloud9, Confluence, and Google Sheets.
  • Learning from scratch or flexing existing light coding skills such as expression writing.
What We’ll Expect From You:
  • Bring a consultative mindset - you’re an advocate for our customers and value relationships with them through responsiveness and effective communication.
  • A natural sense of curiosity to learn and improve yourself as well as the capabilities of the team.
  • A tolerance for “failing fast” which means the ability to try something, possibly fail, learn from the experience, and apply that learning in the future.
  • Consistently demonstrate commitment to the Support team, demonstrating accountability and flexibility.

Customer Experience Specialist (all levels)

What You’ll Be Doing:
  • Working with the Customer Experience (CX) team to enhance and refine our practices for an emerging department. 
  • Working with clients from the close of the sales cycle through their partnership with IdeaRoom, continually defining our value.
  • Working with an amazing team of smart, curious, and helpful Implementation Specialists, within the larger Customer Success (CS) team, as you help prepare customers to find success with our products.  
  • Conducting account reviews and business reviews to continually give our customers a feedback loop for their experience with IdeaRoom products. 
  • Conducting meetings with your customers in order to establish and maintain a relationship with them for success with IdeaRoom.
  • Working with a suite of tools for CX including Zendesk, Hubspot, Confluence, and Google Sheets.
What We’ll Expect From You:
  • Bring a consultative mindset - you’re an advocate for our customers and value relationships with them through responsiveness and effective communication.
  • A natural sense of curiosity to learn and improve yourself as well as the capabilities of the team.
  • Ability to learn and implement new technical skills quickly.
  • Ability to conduct yourself with professionalism and confidence when interacting with clients. 
  • A tolerance for “failing fast” which means the ability to try something, possibly fail, learn from the experience, and apply that learning in the future.
  • Consistently demonstrate commitment to the success of our clients with all IdeaRoom products.

Apply now!

Clean & Elegant
Fully Responsive

Use the button below to send your resume to IdeaRoom.

Please include the position to which you are applying in the title of your email.

Email IdeaRoom