Find Answers to Your Questions
3D configurators are the perfect platform for facilitating a frictionless relationship with customers from prospect to sale. Most of our clients use our 3D configurators as their primary point of lead generation and sales. By highlighting the configurator with a Call to Action (CTA) such as "Design your Own Shed," they capture the designs, quotes and orders from customers at all hours of the day.
We have also seen salespeople use our configurators with potential customers, either in person at a physical retail location, over the phone, or online.
Finally, it's possible to use our configurators internally as a way to place and manage orders between dealers and manufacturers.
No problem at all! We have an extensive partner network to make sure your business has everything it needs to function from prospect to sale. Give us a call to discuss integration options!
Nope! We are an independent software company with no ties to the shed, carport, red iron or post frame industries.
IdeaRoom charges a one-time set up fee that covers the cost of creating your configurator. We call this the onboarding period.
Once your configurator is ready for use, you begin paying a monthly subscription. Monthly subscriptions are tiered according to your gross annual sales for the industry that corresponds to your IdeaRoom service.
IdeaRoom does not charge by percent of sale, number of users, or designs saved. Because of this, we use gross annual revenue as a very rough estimate of the size of your company and the amount of support you will likely require from our team.
What's great about this model is that you get to grow your revenue substantially before your subscription ever increases.
We've been creating configurators since 2015!
IdeaRoom is not the cheapest option on the market (and we don't intend to be). With a higher subscription, we can continue to invest substantially in improving the software and accelerating our lead time for our 300+ clients.
For example, in the last few months we developed Augmented Reality & made it available to all of our clients at no additional charge. It is our intention to provide the best customer experience on the market and accelerate that lead through constant innovation that keeps each of our clients surviving and thriving in a changing e-commerce landscape.
From our perspective, what's most important is IdeaRoom's on-going focus on business results: increase in average sales price, increase in conversion rate for online leads, decrease in selling costs through sales efficiency.
We don't just provide you with the software, we understand the practices you can use in most effectively using the software to produce those results.
We are happy to track before and after results and set benchmarks by which to measure the success of our long-term engagement, including the potential for discounts in the future if we don't hit those benchmarks.
We consider a supplier to be a company who manufactures its own products. Suppliers can sell directly to consumers, or indirectly via dealer networks.
Dealers are companies who sell products on behalf of suppliers. They do not manufacture their own products. Dealers can sell for multiple suppliers.
The Standard package allows you to generate high-quality leads with interactive models. It is a fully functional offer that can help enhance sales cycle efficiency by qualifying leads in a self-service way.
The Pro package contains upgraded features that enable you to support your sales team & capture accurate orders via checkout integration.
Yes! Augmented Reality (AR) is now available to all customers, regardless of subscription level.
If you have played an Augmented Reality (AR) game like Pokémon GO, your device supports AR. IdeaRoom uses the same capabilities used by these games.
You can also verify support using the links below:
For Apple iPhone and iPad (see rows marked arkit): Device Compatibility
For Google Android: ARCore supported devices | Google Developers
On older Android devices, you may need to download and install the Google Play Services for AR app: Google Play Services for AR - Apps on Google Play
Once you have signed a mutual agreement, your onboarding slot is reserved. Before the start date of your project, you will hear from your personal Implementation Specialist (IS). Your IS will provide you with a detailed set of instructions and templates to capture all the info they need to build your configurator.
For suppliers, onboarding is roughly 2 months.
For dealers, onboarding is generally a few weeks.
Of course, this all depends on the client's level of communication & organization. If we can't get a hold of you & your files are all on sticky notes, onboarding can take much longer :)
Our Implementation Specialists will reach out with structured templates for collecting all the information they need from you to set up a preliminary site.
Absolutely! Over the course of the onboarding period, you will have plenty of opportunities to review your site and request edits. We want to get everything just right!
Going live means that your configurator is ready for use by consumers and/or your internal sales team. We will create a stable production link for you, along with instructions for incorporating it into your website. At this point, you are free to use the configurator with customers, dealers, salespeople, etc., and you will begin paying your monthly subscription.
Because at IdeaRoom, customer success is the name of the game! We will make sure that we clearly understand your goals before creating your configurator so that we can help you meet them. We will continue to monitor your site and check in repeatedly during the first 90 days you are live. We will also make sure that you have access to our large library of trainings and resources!
Absolutely! This is where our Support team comes in. We are here to support ongoing updates to prices, products, options, etc. within your configurator.
We are also here to fix bugs and ensure that your configurator is always up and running.
The best way to submit a support request is to email email@example.com.
This will auto-generate a ticket that will be assigned to a Support Agent in a timely fashion, and allow us to keep you apprised of the status of your request.
You can also submit support requests directly out of SalesView or call our support line at 208-954-8572.
The best way to keep track of your support requests and the status of each is through our IdeaRoom ZenDesk Support Portal.
To access the portal go to the following link:
You may be prompted to enter a password if you haven’t visited here before. Once at this page, you will be able to submit new requests or check existing ones.
Yes. Support hours per month vary according to whether you are Standard or Pro. Here is the breakdown:
Standard subscription provides standard support
- Critical bug fixes are prioritized as urgent and not counted against support time. Your configurator will always be up and running!
- All updates and edits of currently supported features may take up to 10 business days.
- During times of high demand, these timeframes may be extended.
- Priority updates and edits will be addressed more quickly as availability allows.
- All updates and edits will be limited to 2 hours per month.
- Major updates or edits that require regular meetings for coordination will require a subscription upgrade or additional support costs
Pro subscription provides priority support
- Everything included in Standard Support.
- Updates and edits will be limited to 4 hours per month.
In rare cases, clients may find that they need to make considerable updates that require more than the allotted support hours. Additional 10-hour support blocks are available for purchase for $750. Contact our support team directly to purchase additional support hours.